Terms of service

 

  1. Orders and Payments

    All orders must be paid in full at the time of ordering unless otherwise agreed. Custom or personalised orders may require a deposit that is non-refundable once work has begun.

  2. Allergies and Dietary Information

    While we take care when preparing allergen-friendly items, all products are made in the same kitchen where common allergens may be present. Customers are responsible for informing us of any allergies when placing an order.

  3. Product Quality

    All items should be consumed by the recommended date and stored according to the instructions provided. We are not responsible for issues caused by incorrect storage, transportation after collection, or failure to follow care instructions.

  4. Collection and Delivery

    Customers are responsible for collecting their orders at the agreed time. If delivery is provided, we cannot be held responsible for delays caused by external couriers or traffic conditions.

  5. Changes and Cancellations

    Any changes to orders must be requested as early as possible. Cancellations for custom orders may result in loss of deposit or full payment depending on how much work has already been completed.