Refund policy

Because our baked goods are perishable and often made to order, we cannot accept returns once an order has been collected or delivered.

If there is an issue with your order, please contact us within 24 hours of receiving your items. Please include photos and a brief description of the problem. We will review each case individually and may offer a partial refund, a full refund, a replacement item, or store credit where appropriate.

We do not offer refunds for:

 

• Change of mind

• Items not collected

• Taste preferences

• Damage occurring after collection or delivery

• Incorrect storage of items

• Custom cakes or personalised items once production has started